Torgerson’s, a prominent Case New Holland equipment dealer in the US, has partnered with AGvisorPRO Inc to enhance their maintenance and service operations using AI-driven technology.
Through their pilot agreement, Torgerson’s has implemented the visorPRO system, enabling them to provide fast and accurate support to farmers. Leveraging visorPRO, Torgerson’s service personnel can enter farmers’ inquiries into the system, which utilizes AI capabilities and large language models to generate customized answers within 30 seconds.
What sets visorPRO apart is its ability to reference specific manuals and page numbers, providing reliable and precise information, according to AGvisorPRO. The AI-driven service system operates as follows:
Over time, this enables new service technicians to not only have technical access to the manuals but also access the archived knowledge of the dealer’s team, reducing the learning curve for new staff members.
The implementation of this AI service improves operational efficiency, reduces response time for technical support, and builds a knowledge legacy for Torgerson’s team, as promised by AGvisorPRO. New technicians benefit from access to technical manuals and the accumulated expertise of experienced personnel, minimizing the learning curve and enabling confident responses. Furthermore, this AI service could partially address the issue of the growing shortage of skilled technical personnel in the agricultural mechanization sector.