Data that can help dealers monitor machine health and service requirements is now more widely available to the Claas network worldwide following the roll-out of Remote Service, a new cloud-based platform.
Machine owners who give their dealer permission to access the operational data will benefit from earlier intervention when problems arise, as well as the convenience of scheduling repairs and routine services. Previously, dealers could use the Claas Telematics data capture system to provide similar active support but transferring this function to the new platform enables a pro-active relationship between dealer and owner regardless of whether or not Telematics is active on the customer’s machine.
Availability may vary in different countries but in the UK at least, any machine built before October 2017 will still need to have active Telematics for its data to be visible to dealers on Remote Service. But on later machines, this functionality is available free for 5 years on Claas machines supplied with Telematics as standard, regardless of whether the customer chooses to activate it by purchasing a licence. That generally applies to new Lexion and Tucano combines, and Xerion and Axion tractors.
Unlike Telematics, which collects yield and performance information for benchmarking and operating efficiency analysis, Remote Service records only technical data relating to the mechanical condition of the machine, such as running hours, engine speeds, and so on. It will detect faults, alert the operator and send an error message to the dealer service department for remote identification so that its urgency and any parts required can be assessed. It also transmits a notification to the dealer when a service is due so that a convenient date can be agreed and a check that the required consumables are in stock.